Cancel Subscription

How to Cancel Your Subscription

You can cancel your ToDiagram subscription at any time through your account settings.

Steps to Cancel

1. Open Account Settings

   • Click on your profile icon in the top right corner
   • Select "Account" from the dropdown menu

2. Navigate to Billing

   • Click on the "Billing" tab in the Account modal
   • Find your active subscription in the "Current Plan" section

3. Access Cancellation

   • Click the three-dot menu icon (⋮) next to your current plan
   • Select "Cancel Plan" from the dropdown menu

4. Complete Cancellation Flow

   • You'll be asked to provide feedback (optional but appreciated)
   • Review the benefits you'll lose
   • Confirm the cancellation

What Happens After Cancellation

Immediate Effects

• Your subscription remains active until the end of the current billing period
• You continue to have access to all premium features until then
• No further charges will be made

After Billing Period Ends

You will lose access to:

• No File Limit: Return to free tier limitations
• Cloud Storage: Your documents will be deleted after 14 days
• High-Resolution Export: Loss of high-quality image export
• MCP Server Access: No longer able to generate diagrams using the Model Context Protocol

Team Subscriptions

For team subscriptions, only the team owner can cancel the subscription.

Team Cancellation Process

1. Go to the Billing tab in your Account settings
2. The cancellation will take effect at the end of the current billing period
3. All team members will lose access to team features after the billing period ends

Important Notes

Subscription Paid Until Date

Your subscription will remain active until the date shown in the cancellation confirmation. You can continue using all premium features until that date.

Manual Subscriptions

If your subscription is marked as "manual" (custom enterprise plans), you cannot cancel through the interface. Please contact support at [email protected] for assistance.

Reactivating Your Subscription

If you change your mind after canceling:

1. Return to the Billing tab before the end of your billing period
2. Your subscription can be reactivated through the customer portal
3. Access the customer portal via "Invoices & Payment" in the three-dot menu

Need Help?

If you experience any issues canceling your subscription or have questions:

• Email Support: [email protected]
• Response Time: We typically respond within 24-48 hours

Feedback

We value your feedback! When canceling, you'll be asked:

• Why you're canceling: Select from common reasons or choose "Other"
• What we could improve: Share specific details about your experience

Your feedback helps us improve ToDiagram for everyone.